Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Fairfax come from postal codes 22030 and 22033.
Cox Communications is an American company offering digital cable television, telecommunications and Home Automation services in the United States. Cox residential services include cable TV, DVR, On Demand, phone and high speed internet. It also provides voice, data and video services to businesses.
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What isn't working?
Please let us know what issue you are experiencing with Cox:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Cox?
2.02 out of 5 40,049 ratings
Thank you!
Problems in the last 24 hours in Fairfax, Virginia
The chart below shows the number of Cox reports we have received in the last 24 hours from users in Fairfax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 03: Problems at Cox
Cox is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Cox users through our website.
Internet (70%)
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Wi-fi (10%)
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Total Blackout (8%)
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TV (6%)
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E-mail (4%)
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Phone (1%)
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Live Outage Map Near Fairfax, Virginia
The most recent Cox outage reports came from the following cities:Vienna, Herndon, Springfield, McLean, Chantilly, Arlington, Fairfax, Oakton, Manassas, Falls Church, Burke, Reston, Clifton, Centreville and Fairfax Station.
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| City | Problem Type | Report Time |
|---|---|---|
 Vienna | Internet | |
| Herndon | Internet | |
| Springfield | Internet | |
| McLean | Wi-fi | |
| Chantilly | Internet | |
| Arlington | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Cox Issues Reports Near Fairfax, Virginia
Latest outage, problems and issue reports in Fairfax and nearby locations:
- Martino DeSalvaje🔥 (@TheCoachSavage) reported fromFloris, Virginia
@CoxHelp worst service.. swear!
- TheBaq🥀 (@the_baq) reported fromSunset Manor, Virginia
of course my area has an internet outage on the day I need to submit several deadlines OF COURSE 😒 @CoxComm
- RipnHaff (@verymary4) reported fromMcLean Hamlet, Virginia
Received a message from @CoxHelp at 3:20 that my service was restored. I checked at 5:30 and no service. There is an outage in my area, again! @CoxHelp
- Jerry Garren (@jerman95) reported fromAnnandale, Virginia
@CoxHelp Help! Internet service has been dropping several times per hour for a few minutes each time all day long. I've reset all our equipment. This is very frustrating!
- Eyes On Us Media 👀🎤 (@EyesOnUsMedia) reported fromFairfax Station, Virginia
@CoxComm customer service for Cox communication has taken a whole level of rudeness and none of their customer service agents know what they’re doing ….. cont
- SAK (@SAK52531944) reported fromFranconia, Virginia
@CoxComm Alexandria, VA doesn't have service for a second day in a row! People are teleworking and this is extremely disruptive. Please fix it. #notgoodenough #Verizon #fios
- Martino DeSalvaje🔥 (@TheCoachSavage) reported fromFloris, Virginia
@CoxHelp y’all are some shiiiiiit... How y’all cancel my appointment for fixing my equipment! Yet, y’all gon’ want me to pay my Bill on time... y’all been slacking for 5 days! Come fix this damn wifi... y’all messing up my money, then going to ask me for money.. wow!
- Martino DeSalvaje🔥 (@TheCoachSavage) reported fromFloris, Virginia
@CoxHelp what y’all follow me for?Y’all going to fix this bootleg Internet!!!???
- TJ Landwermeyer (@Landwermeyer) reported fromSpringfield, Maryland
I’ve had a @CoxHelp modem sitting in a box for 8mos w/o issue. Today they’ve decided I’m not using it & they need it back *now*. In the midst of a pandemic my options are go to the @Coxcomm store or go to UPS, endangering employees needlessly either way. How is this sensible CS?
- She_Ronda (@SLH_93) reported fromFranconia, Virginia
@CoxComm your company needs to change its payment center policy! Corporations have offices located outside of areas that are not near our service addy! I drove an hour to make an immediate pmt & couldn’t bcuz of your policy 🤯🤬👎🏾
- Tamlyn Rodriquez (@RodriquezTamlyn) reported fromIdylwood, Virginia
@CoxHelp Is there an outage in the area? Falls Church, VA?
- Curtis Houck (@CurtisHouck) reported fromOakton, Virginia
There any service outages in NoVA, @CoxHelp? Cause my cable keeps crashing and giving me "service unavailable" messages, despite multiple reboots.
- Eyes On Us Media 👀🎤 (@EyesOnUsMedia) reported fromChantilly, Virginia
@CoxHelp cond…. for and they cannot do the installs unless the property has Internet services #CoxCommSucks worse customer service #BadCustomerService
- Eyes On Us Media 👀🎤 (@EyesOnUsMedia) reported fromFairfax Station, Virginia
@CoxComm all customer service agents at Cox communication just transfer you and transfer you and transfer you and no one resolves the issue ….
- Eyes On Us Media 👀🎤 (@EyesOnUsMedia) reported fromFairfax Station, Virginia
@CoxComm what is the Number to corporate headquarters executive office complaint ….
- Eyes On Us Media 👀🎤 (@EyesOnUsMedia) reported fromFairfax Station, Virginia
@CoxHelp sending message after message to DM and they do not respond …. Just like customer service corporate escalation team #CoxCommSucks
- (((Rafi-El))) (@rafilaufer) reported fromSunset Manor, Virginia
@CoxComm What's the deal!We have had regular internet outages in our area for the past month and no explanation or indication from Cox that this is a problem.Instead my bill went up despite getting very poor service for the last 4 weeks.Not a happy customer!
- RipnHaff (@verymary4) reported fromMcLean Hamlet, Virginia
Hey @CoxComm no service again today! Sorry to keep hounding you but @CoxHelp said unless I document every outage, you will bill me even though you aren’t delivering service.
- DRJasonPiccolo (@DRJasonPiccolo) reported fromIdylwood, Virginia
@CoxHelp Internet connection down. Site down. Hacked?
- RipnHaff (@verymary4) reported fromMcLean Hamlet, Virginia
Hey @CoxComm 2 consecutive days of service, thank you, I’ll pay! But now I get no service! I’m out again today! @CoxHelp said unless I document every outage, you will bill me even though you aren’t delivering service.
Cox Issues Reports
Latest outage, problems and issue reports in social media:
- Rex_Spinosaurus23 (@spinosaurus23) reported
@TheEllenShow @CoxComm Cox's internet wi fi is horrible. The router keeps disconnecting.
- Scott Rowe (@greenlad) reported
@CoxComm Warning to customers. Be very careful to not over pay your bill. They will jump you through hoops and still not return your money, even after telling you the check is in the mail. Been a customer for a long time and can’t believe how poor their processes are.
- 🌻 ✨ʇıɹᙠ ✨🌻 (@BritneyHogshoo1) reported
@CoxComm I would like to cancel my @Disney account asap!!!!
- Matt Carter (@lvactionimages) reported
@SteveSebelius @CoxComm Century Link. We tried CL a few years back and it wasn't a workable option (really slow connection speed). But we tried them again after some updates in the neighborhood and they were just as fast as Cox at half the price.
- Corey Baumeister (@CoreyBaumeister) reported
Well, I get home from lunch and my internet is completely down. I feel like @CoxVA @CoxHelp plans out when I have a big show on the weekend and immediately decides to go down. It really never fails! 😡😡😡🤬🤬🤬
- Badrul Ahsan (@BadrulAhsan3) reported
@CoxHelp My internet is down for last 4 hours. The app was showing that the repair would be completed before 6.10 PM. Now it's showing the repair would be done before 10.30 PM. Can you please check what's going on? It's really unacceptable to stay without 8hrs without internet.
- 🌻 ✨ʇıɹᙠ ✨🌻 (@BritneyHogshoo1) reported
@CoxComm I want to take my cancel my @Disney on my account …
- Nika (@RealElijah_5000) reported
Internet is still down in the area due to @CoxComm fixing the issues we’ve been having. We will record ep. 316 of @ElijahBaileySho & be back to our normal streaming schedule as soon as they are finished. Sorry for the inconvenience we can’t wait to be back streaming with you all
- Donn Pearlman (@DonnPearlman) reported
@CoxHelp I received a survey regarding my recent call to Customer Service. I talked to 2 different Cox reps; one was cordial & helpful, but the second sounded like he would rather have been anywhere else. The survey I received does not let me differentiate between the 2. Help, please.
- Jack Hamlin (@WJHamlin13) reported
@CoxHelp @rickdickow @coxhelp how about an explanation of what happened. With such a large area out there must be a reason for the outage. Y’all’s outage has shut down a ton of businesses today and cost many of your clients lots of money but no one has explained the reasoning behind the outage.
