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Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a Roadside Mobile Advantage Agent! This is a part time position working from home or in office.
Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance. Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination.
Agents are expected to follow established methods and procedures, handle all files and calls expediently and efficiently, meet all the quality-related metrics and goals, and above all act in a courteous and friendly manner while servicing the customer.
This job might be for you if:
- You enjoy helping people and problem-solving.
- You like a fast pace starting day one and staying busy every day.
- You enjoy working closely with your manager and receiving daily feedback.
- You are comfortable learning and using multiple computer programs.
U-Haul offers its Roadside Mobile Advantage Agents:
- Train and work from home - various schedules!
- Contact center career path available including work from home!
- Hourly base, no bonus.
- Opportunity for base pay merit increases based onperformance
- Part-time benefits include: Medical Reimbursem*nt Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
Minimum Qualification:
- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Work under pressure
- Excellent verbal communication and listening skills
- Clear speaking voice
- General knowledge of U.S. geography
- Willingness to incorporate feedback to constantly improve performance
Training and Education Explained:
- Fast-paced, hands-on education working with your manager from day one.
- Self-paced education at our very own U-Haul University online.
- Learn and begin performing some of your job duties with customers the first week.
- Build on yourskill-setthrough on-the-job, continued education.
- Begin performing additional job duties with the customer as you learn them.
Scheduling Requirements
- Total number of hours scheduled each week will be based on business need.
- Must be available to work Friday, Saturday and Sunday.
- Working holidays is required. We are open and customers need our help.
A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially forstudents and teachers. However, if availability to work does not align with the needs of the business the result may be less hours scheduled.
The following is required to work from home:
- You must have a quiet, private work area.
- Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
- All work duties including education must be performed at your home address.
- If you want to switch or substitute computers at any time, manager approval is required in advance.
The following technical requirements must be met to work from home:
- Have a non-wireless USB headset with a microphone.
- Have a web cam for use interacting with your manager. Not for use with customers.
- Have minimum Internet speed requirements: 10MB down / 5MB up.
- Check your Internet speed athttp://uhaul.speedtestcustom.com/.
- Be sure to click the dropdown menu below the GO button and choose any server in Phoenix, AZ.
- Windows or Mac OSallowed:
- IfWindowsthen Windows 10 is required.
- IfMacthen Mojave or newer is required.
- Minimum RAM requirements: 8GB of RAM or greater.
- Minimum processor requirement for Windows OS: CPU score of 2000 or greater.
- To find processor name - right click on Windows logo (lower left corner home screen) and select ‘System’.
- Go to this website.https://www.cpubenchmark.net/cpu_list.php
- Type name of your processor in the space provided (do not copy/paste).
- The number in the first column is the CPU mark (this is your CPU or processor score).
- Windows OS Users should have the following installed:
- Adobe Reader (set to default PDF viewer). Important: If new install uncheck the option to install McAfee anti-virus.
- Web browsers: Internet Explorer, Google Chrome, and Microsoft Edge (Internet Explorer is preferred).
- Once hired install and use the required Company software including a Company provided anti-virus software.
- Use of a Wi-Fi is permitted if it meets all security-related criteria. If security requirements are not met and/or Wi-Fi is determined to cause tech difficulty a hard-wired connection will be required.
The following are not permitted when working from home due to compatibility, performance, security, or other concerns:
- A wireless or non-USB headset.
- A PC/laptop or Internet that does not meet requirements.
- Mobile hot-spot, tethering, satellite Internet or similar.
- Using a Proxy server or third-party network.
- Compute stick or similar device.
- Windows: XP, 7 or 8, and Vista operating systems.
- Mac: High Sierra or older operating systems.
- Rental, rent-to-own or public computer/laptop.
- Working in a public place or using public Internet.
- Unsecure Wi-Fi / Wi-Fi not managed by the team member.
- Running non-work-related programs while working.
- Having any other anti-virus installed/in use on your computer while working other than the Company provided antivirus.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
